Verizon Wireless Held My Phone Hostage

Yesterday I tried to make a phone call using my cellular telephone. Instead of the phone call, I was sent straight to Verizon Wireless.

I had to sit through a very nice woman trying to sell me more minutes. I had gone over my monthly minutes and she was trying to convince me to buy more. They literally held my phone hostage, forcing me to listen to a sales call. When I told her that I certainly wasn't going to make that kind of decision just on the fly and on her recommendation, she suggested she go through my current billing and we could talk about it some more. I told her, "I really have to make a phone call." she said, "Oh, I understand, but are you aware that you have reached your new every two and are eligible for a new phone? Would you like to explore your options?"

"No. I would like to make my phone call."

"Okay, well.."

And she continued with a few more things before finally telling me that the "block" had been lifted on my phone and I was free to continue making phone calls.

I think that this is a really annoying, shitty way to treat customers. I don't think that I should be disallowed to make phone calls and forced to listen to a sales call just for going over my minutes. Perhaps I am in a minority, but it made me want to think about switching carriers rather than buying new minutes. I am out of contract at the moment, by the way, which is why I think they decided to harass me.